TaskRabbit, IKEA’s Handyman-for-Hire Service, Discloses Cybersecurity Incident
TaskRabbit, an online marketplace for freelance labor that is part of Swedish furniture chain IKEA, disclosed it has been hit by cybercriminals.
On Monday, the San Francisco company took down its website and app and urged customers to change their passwords, saying it was investigating a “cybersecurity incident.” The company said it was working with a cybersecurity firm but didn’t specify what happened, how many people may have been affected or how it learned of the security breach.
The company said it had notified clients and “taskers,” those who offer their services and have been vetted by the company, and said it would reschedule any uncompleted tasks and compensate workers for the tasks that couldn’t be completed Monday because of the disruption.
A company representative didn’t respond to a request for additional information Monday afternoon.
An IKEA Group representative said the company was aware of the unauthorized access to TaskRabbit’s website but said that IKEA’s website, which is run independently, wasn’t affected.
Founded in 2008, TaskRabbit emerged as an early mover of the so-called gig economy, connecting people with freelancers willing to run errands and do odd jobs for a fee.
IKEA bought the company last year.
TaskRabbit’s business premise is simple: a person selects a task from a list of chores and submits a request, such as cleaning up a yard, organizing a closet or delivering a package across town. The company then matches that request with a “tasker.” TaskRabbit keeps a 30% service fee. A 7.5% “trust & safety” fee is added to the total.
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