ServiceNow to accumulate FriendlyData for its pure language search know-how – TechCrunch

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Enterprise cloud service administration firm ServiceNow introduced right now that it’s going to purchase FriendlyData and combine the startup’s pure language search know-how into apps on its Now platform. Based in 2016, FriendlyData’s pure language question (NLQ) know-how allows enterprise prospects to construct search instruments that permit customers to ask technical questions even when they don’t know the correct jargon.

FriendlyData’s NLQ tech figures out what they’re attempting to say after which solutions with textual content responses or easy-to-understand knowledge visualizations. ServiceNow mentioned it should combine FriendlyData’s tech into the Now Platform, which incorporates apps for IT, human assets, safety operations, and customer support administration. It should even be accessible in merchandise for builders and ServiceNow’s companions.

In a press release, Pat Casey, senior vice chairman of improvement and operations at ServiceNow, mentioned “ServiceNow is bringing NLQ capabilities to the Now Platform, enabling corporations to ask technical questions in plain English and obtain direct solutions. With this technical enhancement, our purpose is to permit anybody to simply make knowledge pushed selections, rising productiveness and driving companies ahead quicker.”

The acquisition of FriendlyData is the newest in ServiceNow’s initiative to scale back the friction of assist requests inside organizations with AI-based instruments. For instance, it launched a chatbot-building instruments referred to as Digital Agent in Might, which allows corporations to create customized chatbots for providers like Slack or Microsoft Groups to robotically deal with routine inquiries akin to tools requests. It additionally introduced the acquisition of Parlo, a chatbot startup, across the identical time.

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