Say hello to Google One – TechCrunch

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Google is revamping its client storage plans right now by including a brand new $2.99/month tier for 200 GB of storage and dropping the value of its 2 TB plan from $19.99/month to $9.99/month (and dropping the $9.99/month 1 TB plan). It’s additionally rebranding these storage plans (however not Google Drive itself) as “Google One.”

Going ahead, you’ll additionally be capable of share your storage quota with as much as 5 members of the family.

That by itself could be fascinating, given how straightforward it’s to max out 100 GB with 4K movies and high-res photographs today, however there’s one different characteristic right here that explains the brand new model title: free one-tap entry to Google Consultants for assist with any Google client product and repair.

That entry to stay specialists — not some barely practical AI chatbot — comes with each Google One plan, together with the $1.99/month 100 GB plan. Within the U.S., these specialists might be out there 24/7 over chat, e-mail and telephone. In different nations, this lineup of assist choices could differ, however the firm tells me that its goal is “to supply customers with nice one-tap assist and consistently enhance it over time.”

Google already provided 24/7 assist for paying enterprise customers with a G Suite account, however that is the primary time it actively provides stay assist for shoppers.

It’s value stressing that the present free quota of 15 GB will stay.

Along with entry to specialists, the corporate additionally guarantees to supply subscribers with different advantages. Google One’s director Larissa Fontaine advised me that these may embrace reductions on accommodations you discover in Google Search, most well-liked charges for different Google companies or credit on Google Play. “We hope to construct these out over time,” she famous.

Brandon Badger, Google’s group product supervisor for Google One, advised me the crew checked out how folks use the storage plan. Customers now have extra gadgets, shoot extra 4K video and share these information with extra members of the family, who in flip even have extra gadgets. “We’re wanting with this plan to accommodate that,” he mentioned.

As well as, Fontaine famous that customers with paid storage accounts additionally are usually heavy Google customers generally, so combining storage and assist appeared logical.

Sadly, this isn’t a right away change. Over the course of the subsequent few months, Google will improve all present storage plans to Google One accounts beginning within the U.S., with a worldwide rollout after that. Google additionally tells me that it’s going to roll out a brand new Android app to assist customers handle their plans (not their information).

Whereas the main target of right now’s announcement is on storage, it’s exhausting not to have a look at this new providing within the context of the extra assist and different bonus options that Google guarantees. Google One is clearly about greater than merely a greater storage plan providing. As an alternative, it seems like the start of a brand new, extra bold providing that could possibly be expanded to incorporate different companies over time. Possibly a single subscription to all Google client companies, together with Drive, YouTube Pink and Play Music (or no matter turns into of that)? Regardless of its title, Google One is at present solely one among many subscription companies the corporate provides, in any case.

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