Ryanair refuse couple’s £100 reward voucher because it was addressed to ‘Mum Dad’

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A COUPLE have been instructed by Ryanair jobsworths they might not use their reward voucher — as a result of it was within the title of “Mum Dad”.

Kathryn and Richard Bolton needed to make use of the £100 token – a gift from son Nick – to fly to their vacation house in Spain.

SWNS:South West Information Service

Son Nick purchased the reward voucher as a gift for his dad and mom Kathryn and Richard Bolton

 Ryanair refused the gift voucher because it read 'Mum Dad'

SWNS:South West Information Service

Ryanair refused the reward voucher as a result of it learn ‘Mum Dad’

However the finances airline refused to simply accept it because the “names didn’t match” those on their passports.

Kathryn, 60, who works in insurance coverage, mentioned: “The entire thing has been a daft farce. It will be laughable if it wasn’t so annoying.”

Nick, 34, purchased the voucher as a Christmas current from himself, spouse Amy and canines Brian and Ernie.

Within the house for the recipients’ names, he wrote: “Expensive Mum Dad”. Kathryn, and Richard, 59, who works at a print laminating agency, used it on-line in April to e-book October flights to their condo close to Girona.

 Kathyrn and Richard Bolton were planning to use the voucher to fly to their holiday home in Spain

SWNS:South West Information Service

Kathyrn and Richard Bolton have been planning to make use of the voucher to fly to their vacation house in Spain

Kathryn, from Banbury, Oxon, mentioned: “After I tried to purchase them with the voucher it mentioned ‘passenger title doesn’t match’. My husband thought I used to be fooling around, so he tried it and it nonetheless wasn’t working.

“So we rang Ryanair – at 13p per minute – and at last a person mentioned, ‘The title doesn’t match.’ I requested what the ‘appropriate’ title was, and he mentioned, ‘Expensive Mum Dad.’ I mentioned that’s a salutation, not a reputation.”

Ryanair ultimately instructed them final week they’d investigated and can reissue the voucher. However Kathryn added: “To say it’s taken the shine off issues is an understatement. They’d our voucher info on-line and would have identified immediately we have been real prospects however they put us by means of all this rigmarole.”

 Ryanair have said they will reissue the voucher to the couple


Ryanair have mentioned they may reissue the voucher to the couple

First video from inside Primera flight which collided with a Ryanair airplane at Stansted Airport

A Ryanair spokeswoman mentioned: “The title on the voucher should match the title on the passport as per our phrases and situations.

“As a gesture of goodwill we’ve contacted the shopper on to resolve the difficulty.”

Supply hyperlink – https://www.thesun.co.uk/journey/6432222/ryanair-couple-refused-gift-voucher/

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