MoviePass affords ticket refund after Friday Evening outage – TechCrunch

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After a fast ascent, it’s been a tough couple of months for MoviePass. And whereas final evening’s outage isn’t precisely the top of the world for the theater subscription service, Friday evening is the least the opportune second on your service to crap the proverbial mattress. That goes double now that opponents like AMC and Sinemia is pushing again exhausting.

The corporate says it had the state of affairs absolutely taken care of as of 9:30 ET final evening. It additionally took to social media to let clients know that it might be issuing a refund for these paid out of pocket. As a result of watching Ant-Man and the Wasp on the second day simply received’t reduce it. Subscribers might want to ship of their ticket stubs as a way to get the refund.

We’ve full decision of the outage and are assured customers can verify in once more for this night. Thanks for bearing with us. We ask those that paid out of pocket wait till tomorrow to ship us their stubs so we can assist those who want check-in help this night. Thanks

— MoviePass (@MoviePass) July 7, 2018

Earlier right now, the corporate requested customers to “replace your app earlier than you allow for the theater right now.” The most recent model of the app brings stability updates, together with these dreaded peak pricing surcharges that rolled out this week. The replace is required earlier than customers can view their subsequent film.

Final month, the service hit three million paying subscribers, after switching to its present mannequin in August of final yr. The plan was considered too good to be true by many customers — and it has seemingly amounted to simply that. The corporate has struggled to increase, whereas managing a destructive money circulation that has left some questioning how lengthy it has left.

MoviePass’s CEO lately highlighted the corporate’s technique for “proudly owning and creating our personal studio content material and utilizing the ability of our a number of million subscribers to bolster the success of the field workplace for our movies.” Hopefully future ventures will end up higher than Gotti.

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