Bereaved Danish passenger says British Airways refused ticket refund as dying certificates wasn’t in English

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A British Airways passenger has accused the airline of refusing to refund her ticket after her father handed away – as a result of his dying certificates was in Danish.

Signe Spang Colding, from Copenhagen, stated that she purchased return tickets with BA from her residence metropolis to New York, including full cancellation insurance coverage for the six-day journey.

Signe Spang Colding/Fb

Signe Spang Colding, from Copenhagen, was compelled to scrap a New York journey when her father abruptly died in Might

However she was compelled to scrap the journey when her father abruptly turned very unwell and died on the finish of Might this yr.

His funeral service, on June four, was the day after Signe ought to have travelled to the US.

BA is now investigating her criticism that they refused to pay compensation, though they’re refusing to supply a remark due to guidelines round passenger information safety.

As a part of Signe’s insurance coverage declare, considered within the area of £1,400, she needed to ship British Airways her father’s dying certificates.

 Signe posted to Facebook this week telling people to “never fly” with British Airways

Signe Spang Colding/Fb

Signe posted to Fb this week telling folks to “by no means fly” with British Airways

However she has claimed that the airline refused to just accept the doc as proof the Dane was deceased – because it was in Danish.

Signe Spang Colding posted to Fb this week telling folks to “by no means fly” with British Airways.

She wrote: “On the finish of Might, this yr, my dad, unexpectedly, turned very unwell and died. He was buried on June four.

“I used to be presupposed to fly from Copenhagen to New York on the June three and again on the June 9 and I had purchased full cancellation insurance coverage for this journey.

“In fact, I needed to cancel it and I cancelled in time. I despatched all of the paperwork they requested for throughout this horrible time.

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“Now they lastly contacted me and instructed me that they received’t refund my ticket, for the reason that dying certificates isn’t in English.”

Ms Spang Colding alleged that she has tried many instances to get an English dying certificates with no success.

She stated: “I’m Danish and in Denmark we get the dying certificates in Danish. Have they heard about google translate?

“I’m fairly certain British Airways is aware of that already, and simply need me to surrender my refund.”

 BA is now investigating her complaint that they refused to pay compensation

Alamy

BA is now investigating her criticism that they refused to pay compensation

She continued: “It’s simple to harass folks in grief. Disgrace on you BA. I refuse to surrender. I merely can’t afford to surrender.”

Signe didn’t disclose in her submit how a lot she paid for the tickets. However a six-day financial system return journey this month, leaving Copenhagen and coming back from New York on the identical days of the week, may value as much as £1,349 return.

On social media, a Fb person Sheila Wills, wrote: “That’s pure evil. Take it up legally.”

One other person known as Liz Hamilton, commented: “That needs to be their most pathetic callous and ridiculous excuse I’ve heard. BA try to be ashamed.”

British Airways stated immediately they might be investigating Signe’s criticism.

Solar On-line Journey have contacted BA for a remark.



Supply hyperlink – https://www.thesun.co.uk/journey/6773357/bereaved-danish-passenger-says-british-airways-refused-ticket-refund-as-death-certificate-wasnt-in-english/

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